Frequently Asked Questions
Here are some answers to questions you may have. Feel free to email us customerservice@yourgirls.com
1
What is the returns policy?
All Your Girls products can be returned for a full refund within 28 days of delivery. All products must be returned in a resalable condition to be accepted for a refund unless the Your Girls customer service team has been contacted regarding a faulty item. The return will cost £3.10 and be deducted from the refund. All refunds will be made to the original payment method.
2
What is the exchange policy?
Your Girls offers exchanges for a change in size within 28 days of delivery; if the product is out of stock upon your exchange request, you will receive a full refund. The exchange will be sent once your return item has been sent.
3
How can I return/exchange my items?
1. Click here to process return/exchange.
Order Number:
Email Address:
2. Select an item to return or exchange:
3. Why are you returning? Select one
Too big/long
Too small/short
Changed my mind
Wrong item received
Other
or
3. Select Exchange
Why are you exchanging? Select one
Too big/long
Too small/short
Changed my mind
Wrong item received
Other
Select Colour:
Select Size:
4. Select where to return the parcel:
Evri Drop Off
Evri Pick Up
4
Are there any exclusions to the returns policy?
No, there are no exclusions to the returns policy. All products are accepted for a full refund if they are in a resaleable condition with original product tags.
5
When will my exchange be shipped?
The exchange will be sent when you return the item that you desire to exchange. When the return is processed at the drop-off, the exchange product will be shipped.
6
When will I receive my refund?
You will receive your refund within 5 working days of the return being received and processed. The refund will be returned to the original payment.
7
Do I need to print off the returns label at home?
No, a QR code will be sent to you via email. This QR code will be used at the drop-off point.
8
What do I return the parcel in?
The parcel can be returned in the original packaging. If the packaging has been discarded, please return it in any other packaging available.
9
What are the delivery/shipping options?
Delivery service: Evri - A 1-hour slot will be sent to you on the day of delivery.
Options:
Next-Day Delivery (order by 12 pm): £5.40
Standard Delivery 2 to 3 working days: £4.60
Delivery service: Evri - A 1-hour slot will be sent to you on the day of delivery.
Options:
Next-Day Delivery (order by 12 pm): £5.40
Standard Delivery 2 to 3 working days: £4.60
10
What do I do if I am not available for my parcel delivery?
Please select a safe place for the parcel to be delivered with Evri. If you miss your delivery, Evri will try on another two occasions before the parcel is sent to a parcel collection point.
11
When do I have to order before to qualify for Next-day Delivery?
To receive next-day delivery, please order before 12 pm on Monday to Sunday. If ordered after 12 pm, you may still receive next-day delivery, but this cannot be guaranteed. This parcel will then be delivered on the next working day.
12
What payment methods can be used to make a purchase?
VISA, MASTERCARD, AMERICAN EXPRESS
13
How can I get in contact with Your Girls customer service?
You can contact Your Girls using our email service below. Please expect a response within 2 to 3 working days.